These Terms & Conditions ("Terms") govern the supply of window repair, glass replacement and related services by ClearPane Windows ("we", "us", "our") to you, our customer. By booking or accepting a quote, you agree to these Terms.
1. About us
ClearPane Windows is a local window repair business operating across Essex and East London, within a 20-mile radius of SS15. Contact: admin@clearpanewindows.co.uk / 01268 962566.
2. Services we provide
- Replacement of misty, blown or failed double glazed sealed units.
- Replacement of cracked or broken glass panes.
- Repair and replacement of window hardware: handles, hinges, locks and mechanisms.
- Related advice, surveys and free no-obligation quotations.
We do not replace whole window frames or install new windows from scratch.
3. Quotations
- Quotes are free, valid for 30 days from issue and based on the information you provide.
- If on-site survey reveals materially different conditions (e.g. non-standard glass, hidden frame damage), we will re-quote before proceeding and you may cancel without charge.
- All prices are quoted in GBP and include VAT at the prevailing rate unless stated otherwise.
4. Booking, access and your responsibilities
- Bookings are confirmed once you accept a quote in writing (including by email or signature).
- You agree to provide safe, reasonable access to the windows on the agreed date and time.
- You confirm you are the owner of the property, or have the owner's permission to authorise the work.
- Please move fragile items, pets and obstructions away from the work area before we arrive.
5. Guarantees
- Replacement sealed glass units are covered by our 25-year guarantee against manufacturing defects causing misting, condensation or seal failure. Full terms are set out on our 25-Year Guarantee Terms page.
- Our workmanship is guaranteed for 12 months from the date of installation.
- Hardware (handles, hinges, locks) is covered by the manufacturer's warranty, typically 12 months.
6. Payment
- Payment is due on completion of the work unless agreed otherwise in writing.
- We accept bank transfer, debit/credit card and cash.
- For orders over £500 we may request a deposit of up to 25% to cover bespoke materials.
- Late payments may incur interest under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable.
7. Cancellation and your right to cancel
- Under the Consumer Contracts Regulations 2013, you have 14 days from booking to cancel without reason for off-premises contracts.
- If you ask us to begin work within the 14-day cancellation period and then cancel, you may be charged for work already carried out and bespoke materials ordered.
- Cancellations within 24 hours of a booked appointment may incur a £50 call-out fee.
8. Limitation of liability
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law. Subject to that, our total liability for any claim arising under or in connection with the services shall not exceed the price paid for those services.
We are not liable for indirect or consequential losses, or for loss of profit, business or opportunity.
9. Complaints
We aim to put things right quickly. Please email admin@clearpanewindows.co.uk or call us. We will acknowledge complaints within 5 working days and aim to resolve them within 30 days.
10. Your statutory rights
Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015.
11. Governing law
These Terms are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to these Terms
We may update these Terms from time to time. The version in force at the time of your booking applies to your contract.